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Next-Gen HR: Data-Led, Human-Centered, Future-Ready
About this episode
Transcript
About this episode
In this episode of Future Proof HR, Thomas Kunjappu chats with Amy Bouque, Chief People Officer at Kelly®, about what it really takes to modernize HR. Amy walks us through the transformation she led at Kelly—shifting the perception of HR from an administrative support team to a strategic business function.
With a background in manufacturing and a no-nonsense approach to process improvement, Amy shares how she empowered her team to simplify workflows, embrace discomfort, and get scrappy—before any big tech investments were even on the table.
She also discusses the evolving expectations of employees, how to design HR around access and empowerment, and the mindset shift needed to help HRBPs break free from transactional work and become true business consultants.
Amy’s insights offer a roadmap for HR leaders looking to drive impact without losing the human touch.
Topics Discussed:
Repositioning HR from transactional to strategic
Empowering teams to rethink outdated processes
Building self-service and data access for employees and leaders
Redefining the HRBP role to focus on business consulting
AI’s role in enabling faster, more meaningful HR insights
And more!
Listen in to learn how Amy’s people-first mindset is shaping the future of HR.
Additional Resources:
About this episode
Transcript
About this episode
In this episode of Future Proof HR, Thomas Kunjappu chats with Amy Bouque, Chief People Officer at Kelly®, about what it really takes to modernize HR. Amy walks us through the transformation she led at Kelly—shifting the perception of HR from an administrative support team to a strategic business function.
With a background in manufacturing and a no-nonsense approach to process improvement, Amy shares how she empowered her team to simplify workflows, embrace discomfort, and get scrappy—before any big tech investments were even on the table.
She also discusses the evolving expectations of employees, how to design HR around access and empowerment, and the mindset shift needed to help HRBPs break free from transactional work and become true business consultants.
Amy’s insights offer a roadmap for HR leaders looking to drive impact without losing the human touch.
Topics Discussed:
Repositioning HR from transactional to strategic
Empowering teams to rethink outdated processes
Building self-service and data access for employees and leaders
Redefining the HRBP role to focus on business consulting
AI’s role in enabling faster, more meaningful HR insights
And more!
Listen in to learn how Amy’s people-first mindset is shaping the future of HR.
Additional Resources:
About this episode
Transcript
About this episode
In this episode of Future Proof HR, Thomas Kunjappu chats with Amy Bouque, Chief People Officer at Kelly®, about what it really takes to modernize HR. Amy walks us through the transformation she led at Kelly—shifting the perception of HR from an administrative support team to a strategic business function.
With a background in manufacturing and a no-nonsense approach to process improvement, Amy shares how she empowered her team to simplify workflows, embrace discomfort, and get scrappy—before any big tech investments were even on the table.
She also discusses the evolving expectations of employees, how to design HR around access and empowerment, and the mindset shift needed to help HRBPs break free from transactional work and become true business consultants.
Amy’s insights offer a roadmap for HR leaders looking to drive impact without losing the human touch.
Topics Discussed:
Repositioning HR from transactional to strategic
Empowering teams to rethink outdated processes
Building self-service and data access for employees and leaders
Redefining the HRBP role to focus on business consulting
AI’s role in enabling faster, more meaningful HR insights
And more!
Listen in to learn how Amy’s people-first mindset is shaping the future of HR.
Additional Resources:
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About the guest
About the guest
Amy Bouque
Amy Bouque has a passion for empowering people to thrive at work and in life. As Chief People Officer for Kelly®, a global leader in providing strategic workforce solutions and connecting talented people to great companies, she does exactly that. Amy leads the human resources practices for the more than 5,000 internal full-time Kelly employees around the world. She views their dedication to connecting people of all backgrounds with work that enriches their lives as a truly noble cause.
Describing herself as an ally to all people, Amy strives to accelerate the success of Kelly through transformative people initiatives that help employees find their purpose and achieve their full potential through meaningful work. Citing empowerment, inclusion and compassion as guiding principles, Amy says it is a privilege to be a people leader at a talent-focused organization that embraces the full humanity of all workers and supports all workstyles. Amy extends her commitment to enabling human centered success through her roles as an HR advisor for Semper Virens Venture Capital and beyond the world at work. She’s equally committed to lifting her community, being a founding member and former board president of Impact100 Metro Detroit, and a current member of the board of the Ruth Ellis Center.
Amy holds degrees from both Michigan State University and Wayne State University. With both kids off to college, Amy enjoys her role as a bird launcher (empty nester). In her newly found spare time, she enjoys reading, hiking, kayaking and sitting at a bonfire with a glass of red wine.
Amy Bouque has a passion for empowering people to thrive at work and in life. As Chief People Officer for Kelly®, a global leader in providing strategic workforce solutions and connecting talented people to great companies, she does exactly that. Amy leads the human resources practices for the more than 5,000 internal full-time Kelly employees around the world. She views their dedication to connecting people of all backgrounds with work that enriches their lives as a truly noble cause.
Describing herself as an ally to all people, Amy strives to accelerate the success of Kelly through transformative people initiatives that help employees find their purpose and achieve their full potential through meaningful work. Citing empowerment, inclusion and compassion as guiding principles, Amy says it is a privilege to be a people leader at a talent-focused organization that embraces the full humanity of all workers and supports all workstyles. Amy extends her commitment to enabling human centered success through her roles as an HR advisor for Semper Virens Venture Capital and beyond the world at work. She’s equally committed to lifting her community, being a founding member and former board president of Impact100 Metro Detroit, and a current member of the board of the Ruth Ellis Center.
Amy holds degrees from both Michigan State University and Wayne State University. With both kids off to college, Amy enjoys her role as a bird launcher (empty nester). In her newly found spare time, she enjoys reading, hiking, kayaking and sitting at a bonfire with a glass of red wine.
Amy Bouque has a passion for empowering people to thrive at work and in life. As Chief People Officer for Kelly®, a global leader in providing strategic workforce solutions and connecting talented people to great companies, she does exactly that. Amy leads the human resources practices for the more than 5,000 internal full-time Kelly employees around the world. She views their dedication to connecting people of all backgrounds with work that enriches their lives as a truly noble cause.
Describing herself as an ally to all people, Amy strives to accelerate the success of Kelly through transformative people initiatives that help employees find their purpose and achieve their full potential through meaningful work. Citing empowerment, inclusion and compassion as guiding principles, Amy says it is a privilege to be a people leader at a talent-focused organization that embraces the full humanity of all workers and supports all workstyles. Amy extends her commitment to enabling human centered success through her roles as an HR advisor for Semper Virens Venture Capital and beyond the world at work. She’s equally committed to lifting her community, being a founding member and former board president of Impact100 Metro Detroit, and a current member of the board of the Ruth Ellis Center.
Amy holds degrees from both Michigan State University and Wayne State University. With both kids off to college, Amy enjoys her role as a bird launcher (empty nester). In her newly found spare time, she enjoys reading, hiking, kayaking and sitting at a bonfire with a glass of red wine.
The leading podcast for the future of HR
The leading podcast for the future of HR
The leading podcast for the future of HR
The future of HR is being shaped by real operators doing the work.
If you’ve led change, navigated challenges, or learned valuable lessons in people operations, we’d love to hear your perspective.
Apply below to be considered as a guest on the show.
The future of HR is being shaped by real operators doing the work.
If you’ve led change, navigated challenges, or learned valuable lessons in people operations, we’d love to hear your perspective.
Apply below to be considered as a guest on the show.
The future of HR is being shaped by real operators doing the work.
If you’ve led change, navigated challenges, or learned valuable lessons in people operations, we’d love to hear your perspective.
Apply below to be considered as a guest on the show.